Refund Policy

RETURNS AND EXCHANGES

If you would like to return an item you must contact us first using the following address - info@amylloyd.co.uk. You can return items within 30 days of receiving them. Please note this does not include earrings or bespoke commissioned items. To be eligible for a refund each item must be unworn, undamaged and in it's original packaging. You are initially responsible for the return shipping costs however these will be refunded to you as part of the refund.

Please note that all stones are tested before a refund is issued.

Refunds are issued after we receive the item(s).

Exchanges are at our discretion. Items must be returned before an exchange is sent to you.

WARRANTY

Our warranty covers manufacturing faults only not damage or faults caused by regular use or damage caused by you, the customer. If you would like to return an item under our warranty please contact info@amylloyd.co.uk. You must include your name, date of order, description of fault and include photographs of the item. Tarnish to gold and silver items is not covered under our warranty.